GENERAL ORDERS LINCOLN POLICE DEPARTMENT
SUBJECT: INFORMATION TECHNOLOGY SECURITY
TITLE: HELP DESK POLICY
EFFECTIVE DATE: JUNE 1, 2025
REVISION DATE:
ACCREDITATION: ALABAMA ASSOCIATION OF CHIEFS OF POLICE (AACOP)
APPROVAL: CHIEF DARREN E. BRITTON
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HELP DESK POLICY
1104.1 PURPOSE AND SCOPE
The objective of the Helpdesk is to facilitate the resolution of IT and East Metro Area Crime Center (EMACC) related requests and problems as quickly as possible.The Helpdesk provides a central point of contact to ensure that all requests and problems are resolved.
1104.2 POLICY
The Helpdesk provides support for all Lincoln Police Department and designated partners. This will include assistance with troubleshooting software, hardware, and network connectivity issues.
1104.3 REQUEST SUBMITTING
Users must submit all requests to the helpdesk by completing a support request form using the helpdesk:
(a)
or
(b) emailing help@Lincolnpd.on.spiceworks.com.
Requests that need immediate assistance can be made by contacting the EMACC by phone.
A ticket must be submitted as soon as reasonably possible.
These policies and operating procedures are not designed to cover every possible scenario or situation in society, but rather to define standard operating procedures for members of the Lincoln Police Department. These guidelines are subject to past, present and future judicial review. These guidelines can be amended and or repealed by the Chief of Police as necessary. The policies and procedures herein provided supersede all previous policies and orders.
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