GENERAL ORDERS LINCOLN POLICE DEPARTMENT
SUBJECT: PATROL OPERATIONS
TITLE: UTILITY SERVICES EMERGENCY
EFFECTIVE DATE: JUNE 1, 2025
REVISION DATE:
ACCREDITATION: ALABAMA ASSOCIATION OF CHIEFS OF POLICE (AACOP)
APPROVAL: CHIEF DARREN E. BRITTON
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UTILITY SERVICES EMERGENCY
415.1 PURPOSE AND SCOPE
The purpose of this policy is to provide guidelines for addressing City utility service emergencies. This policy will address calls for service that are directed to the Police Department.
415.2 POLICY
It is the policy of the Lincoln Police Department to appropriately respond to City emergency utility service requests received by this department.
415.3 UTILITY SERVICE EMERGENCY
A current contact list of City personnel to be notified in the event of a utility service emergency should be available in Communications.
415.3.1 WATER LINES
The City’s responsibility for water lines ends at the water meter; any break or malfunction in the water system from the water meter to a residence or business is the responsibility of the customer.
If a water line break occurs on the City side of the water meter, public works personnel should be notified as soon as practicable.
415.3.2 ELECTRICAL LINES
When a power line poses a hazard, a member of this department should be dispatched to the reported location to protect against personal injury or property damage that might be caused by the power line. The fire department, electric company, and/or the public works department should be promptly notified, as appropriate.
415.3.3 RESERVOIRS, PUMPS, WELLS
In the event of flooding or equipment malfunctions involving City reservoirs, pumps or wells, the public works department should be contacted as soon as practicable.
415.3.4 NATURAL GAS LINES
All reports of a possible leak of natural gas or damage to a natural gas line shall promptly be referred to the fire department and the local entity responsible for gas lines. A member of this department should be dispatched to the reported location if it appears that assistance, such as traffic control or evacuation is needed.
415.3.5 TRAFFIC SIGNALS
A member of this department should be dispatched upon a report of a damaged or malfunctioning traffic signal in order to protect against personal injury or property damage that might occur as the result of the damaged or malfunctioning signal. The member will advise Communications of the problem with the traffic signal. The communications officer should make the necessary notification to the appropriate traffic signal maintenance agency as soon as practicable.
A decision to place a signal on flash should include a consultation with the appropriate traffic signal maintenance agency unless exigent circumstances exist.
These policies and operating procedures are not designed to cover every possible scenario or situation in society, but rather to define standard operating procedures for members of the Lincoln Police Department. These guidelines are subject to past, present and future judicial review. These guidelines can be amended and or repealed by the Chief of Police as necessary. The policies and procedures herein provided supersede all previous policies and orders.
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